Breach filing
Archived20/20 Eye Care Network, Inc: 4,142,440 individuals, May 2021.
20/20 Eye Care Network, Inc reported a breach of unsecured protected health information to the HHS Office for Civil Rights on 24 May 2021. The filing records the organisation as a business associate in Florida and lists 4,142,440 individuals affected, which makes it the 3rd largest of the 463 Florida filings on the register and the 1st largest of the 715 filings submitted nationally in 2021. Among the 39 Florida filings made in 2021 it ranks 1st.
Individuals affected
4,142,440
As reported to HHS
Modelled cost (IBM 2025)
$663M
Upper bound, method shown
Rank in FL
3rd
of 463 Florida filings
Rank in 2021
1st
of 715 filings nationally
Section F.1 / The filing
As posted by HHS OCR
Every value below is the portal's own field for this filing, plus its rank within the register.
- Covered entity type
- Business Associate
- Individuals affected
- 4,142,440
- Breach submission date
- 24 May 2021
- Submission year
- 2021
- Type of breach
- Hacking/IT Incident
- Location of breached information
- Network Server
- Business associate present
- Yes
- State
- Florida (FL)
- Portal status
- listed in the HHS OCR breach portal archive
- Rank in Florida by size
- 3rd of 463
- Rank in 2021 nationally
- 1st of 715
- Florida median filing
- 4,912 individuals
- Register id (derived)
- FL-20210524-20-20-eye-care-network
Section F.2 / In context
Where this filing sits in Florida and in 2021
OCR classifies the incident as a hacking or IT incident, with the breached information held in a network server. Hacking/IT Incident is the type recorded on 256 of the 463 Florida filings (55%) and on 76% of all filings submitted in 2021. Network Server appears on 45% of Florida filings.
A business associate is recorded as present on the filing, as it is on 25% of Florida filings. At 4,142,440 individuals the breach is 843 times the Florida median filing of 4,912 and 1,036 times the national median of 4,000 across all 7,884 filings. It is one of 149 filings on the register of one million or more individuals.
As of 28 August 2026 the case is listed in the HHS OCR breach portal archive. OCR's closing summary of the case is reproduced in full below.
Florida's breach notification statute (Fla. Stat. 501.171) requires notice to affected residents within 30 days of determining a breach occurred (up to 15-day extension for good cause). Its attorney general threshold: 500 or more Florida residents. The HIPAA Breach Notification Rule ran alongside it: notice to affected individuals and to HHS without unreasonable delay and no later than 60 days after discovery, which is the clock that put this filing on the portal.
Multiplying 4,142,440 individuals by IBM's $160 customer-PII cost per record (Cost of a Data Breach 2025, the figure the site's calculator uses) gives a modelled $663M; the 2026 edition's $192 gives $795M. Both are modelled estimates with the method shown, not costs disclosed by 20/20 Eye Care Network, Inc. Because the filing is above the roughly 100,000-record range in which the per-record figure is reliable, the result is an upper bound, not an estimate: fixed costs are spread across far more records at this scale.
Section F.3 / OCR closing summary
The portal's archived description, in full
Written by the Office for Civil Rights when the case was closed and reproduced verbatim from the HHS export.
The covered entity (CE), 20/20 Eye Care Network, reported that it experienced a cyber-attack that affected the electronic protected health information (ePHI) of 4,142,440 individuals. The ePHI involved included names, addresses, Social Security numbers, and health insurance and claims information. The CE notified HHS, affected individuals, the media, and provided substitute notice on its website. In its mitigation efforts, the CE offered complimentary credit monitoring services and strengthened its technical safeguards to better protect its PHI.
Section F.5 / Modelled cost
4,142,440 individuals through IBM's per-record figures
Modelled cost / method shown, not a disclosed cost
Upper boundIBM 2025 customer PII, $160 per record
$663M
4,142,440 x $160
IBM 2026 customer PII, $192 per record
$795M
4,142,440 x $192
Method: individuals affected, as reported by 20/20 Eye Care Network, Inc to HHS, multiplied by IBM's customer-PII cost per record (Cost of a Data Breach 2025 Figure 6 and the 2026 edition). No cost has been disclosed by the entity for this filing; the figure is a planning estimate, not a fact about the breach. IBM's per-record figures come from mid-volume breaches and IBM cautions against applying them to breaches involving millions of records; the site's per-record page explains where the multiplication holds and where it breaks down.
Context: IBM's average cost of a healthcare breach is $6.64M in the 2026 report ($7.42M in 2025); the global average across all sectors was $4.44M in 2025.
Cost per record: method and limits / Healthcare breach cost, IBM 2026
Section F.6 / Notification clock
Florida statute and the HIPAA rule
State notification statute
Florida: Fla. Stat. 501.171
Florida Information Protection Act (FIPA)
- Notice to individuals
- Within 30 days of determining a breach occurred (up to 15-day extension for good cause)
- Attorney general threshold
- 500 or more Florida residents (Within 30 days of the breach determination)
- Private right of action
- No: FIPA does not permit direct individual lawsuits; AG enforcement only
- Penalty
- Escalating civil penalties up to $500,000 per breach; also an unfair or deceptive trade practice
The HIPAA Breach Notification Rule runs alongside the state statute: notice to affected individuals and to HHS without unreasonable delay and no later than 60 days after discovery.
Section F.7 / Peer filings
Florida filings closest in size
Neighbours by size rank among Florida filings in 2021, topped up from other years where 2021 has too few. Filings of 10,000 or more link to their own page.
| Covered entity | Type | Individuals | Submitted | Breach type | Location | BA |
|---|---|---|---|---|---|---|
| Independent Living Systems, LLC | Business Associate | 4,226,508 | 2 Sep 2022 | |||
| Reventics, LLC | Business Associate | 4,212,823 | 10 Feb 2023 | |||
| Florida Healthy Kids Corporation | Health Plan | 3,500,000 | 29 Jan 2021 | |||
| NationsBenefits Holdings, LLC | Business Associate | 3,099,502 | 13 Apr 2023 | |||
| Lincare Holdings Inc. | Healthcare Provider | 2,918,444 | 26 Oct 2021 |
Index / Companion schedules
13 HHS breach register
→Hub: every filing, by state, year and entity.
04 Biggest breaches
→Mega-breaches with primary-source cost figures.
Industry / Healthcare
→IBM 2026: $6.64M average, 13 years at #1.
Regulation / HIPAA penalties
→OCR enforcement tiers and the 60-day rule.
11 50-state laws
→Deadline, AG threshold and penalties per state.
Cost / Per record
→Where the per-record model is reliable.
Provenance
Source: U.S. Department of Health and Human Services, Office for Civil Rights, Breach Portal (breaches affecting 500 or more individuals), retrieved 2026-08-28. Public domain. Individuals affected and dates as reported by the covered entity.
Portal: ocrportal.hhs.gov breach report. Statutory basis: HITECH Act section 13402(e)(4): the Secretary must post a list of breaches of unsecured protected health information affecting 500 or more individuals. Breaches affecting fewer than 500 individuals are reported to OCR annually and are not posted, so they are not on this register. Status wording follows the portal's two tabs ("Cases Currently Under Investigation" and "Archive") as of 28 August 2026; a filing moves to the archive when OCR closes the case. Modelled costs on this site are a method applied to the reported count, using IBM Cost of a Data Breach per-record figures, and are never a cost disclosed by the entity. This row: hhs-breach-archive__2026-08-28.csv, export row 3179.
Corrections: if you represent a listed entity and the portal row has been amended, email [email protected] with the portal entry and we will re-pull the export.