Breach filing
ArchivedNorton Healthcare Inc.: 2,500,000 individuals, Jul 2023.
Norton Healthcare Inc. reported a breach of unsecured protected health information to the HHS Office for Civil Rights on 7 July 2023. The filing records the organisation as a healthcare provider in Kentucky and lists 2,500,000 individuals affected, which makes it the 2nd largest of the 124 Kentucky filings on the register and the 18th largest of the 746 filings submitted nationally in 2023. Among the 10 Kentucky filings made in 2023 it ranks 2nd.
Individuals affected
2,500,000
As reported to HHS
Modelled cost (IBM 2025)
$400M
Upper bound, method shown
Rank in KY
2nd
of 124 Kentucky filings
Rank in 2023
18th
of 746 filings nationally
Section F.1 / The filing
As posted by HHS OCR
Every value below is the portal's own field for this filing, plus its rank within the register.
- Covered entity type
- Healthcare Provider
- Individuals affected
- 2,500,000
- Breach submission date
- 7 July 2023
- Submission year
- 2023
- Type of breach
- Hacking/IT Incident
- Location of breached information
- Network Server
- Business associate present
- No
- State
- Kentucky (KY)
- Portal status
- listed in the HHS OCR breach portal archive
- Rank in Kentucky by size
- 2nd of 124
- Rank in 2023 nationally
- 18th of 746
- Kentucky median filing
- 3,663 individuals
- Register id (derived)
- KY-20230707-norton-healthcare
Section F.2 / In context
Where this filing sits in Kentucky and in 2023
OCR classifies the incident as a hacking or IT incident, with the breached information held in a network server. Hacking/IT Incident is the type recorded on 58 of the 124 Kentucky filings (47%) and on 82% of all filings submitted in 2023. Network Server appears on 38% of Kentucky filings.
No business associate is recorded on the filing; 28% of Kentucky filings do involve one. At 2,500,000 individuals the breach is 683 times the Kentucky median filing of 3,663 and 625 times the national median of 4,000 across all 7,884 filings. It is one of 149 filings on the register of one million or more individuals.
As of 28 August 2026 the case is listed in the HHS OCR breach portal archive. OCR's closing summary of the case is reproduced in full below.
Kentucky's breach notification statute (KRS 365.732) requires notice to affected residents without unreasonable delay, consistent with determining the scope of the breach. Its attorney general threshold: no general AG requirement (reporting agencies at more than 1,000 residents). The HIPAA Breach Notification Rule ran alongside it: notice to affected individuals and to HHS without unreasonable delay and no later than 60 days after discovery, which is the clock that put this filing on the portal.
Multiplying 2,500,000 individuals by IBM's $160 customer-PII cost per record (Cost of a Data Breach 2025, the figure the site's calculator uses) gives a modelled $400M; the 2026 edition's $192 gives $480M. Both are modelled estimates with the method shown, not costs disclosed by Norton Healthcare Inc.. Because the filing is above the roughly 100,000-record range in which the per-record figure is reliable, the result is an upper bound, not an estimate: fixed costs are spread across far more records at this scale.
Section F.3 / OCR closing summary
The portal's archived description, in full
Written by the Office for Civil Rights when the case was closed and reproduced verbatim from the HHS export.
The covered entity (CE), Norton Healthcare, reported that it experienced a ransomware incident that affected the protected health information (PHI) of 2.5 million individuals. The PHI involved included names, addresses, dates of birth, Social Security numbers, and financial and health insurance information. The CE notified HHS, affected individuals, the media, and posted substitute notice on its website. In response to the breach, the CE offered free credit monitoring services and implemented additional administrative, technical, and security safeguards.
Section F.5 / Modelled cost
2,500,000 individuals through IBM's per-record figures
Modelled cost / method shown, not a disclosed cost
Upper boundIBM 2025 customer PII, $160 per record
$400M
2,500,000 x $160
IBM 2026 customer PII, $192 per record
$480M
2,500,000 x $192
Method: individuals affected, as reported by Norton Healthcare Inc. to HHS, multiplied by IBM's customer-PII cost per record (Cost of a Data Breach 2025 Figure 6 and the 2026 edition). No cost has been disclosed by the entity for this filing; the figure is a planning estimate, not a fact about the breach. IBM's per-record figures come from mid-volume breaches and IBM cautions against applying them to breaches involving millions of records; the site's per-record page explains where the multiplication holds and where it breaks down.
Context: IBM's average cost of a healthcare breach is $6.64M in the 2026 report ($7.42M in 2025); the global average across all sectors was $4.44M in 2025.
Cost per record: method and limits / Healthcare breach cost, IBM 2026
Section F.6 / Notification clock
Kentucky statute and the HIPAA rule
State notification statute
Kentucky: KRS 365.732
- Notice to individuals
- Without unreasonable delay, consistent with determining the scope of the breach
- Attorney general threshold
- No general AG requirement (reporting agencies at more than 1,000 residents)
- Private right of action
- No: No express PROA; KRS 446.070 may allow recovery for statutory violations
- Penalty
- Limited private-sector enforcement; AG action under consumer protection statutes
The HIPAA Breach Notification Rule runs alongside the state statute: notice to affected individuals and to HHS without unreasonable delay and no later than 60 days after discovery.
Section F.7 / Peer filings
Kentucky filings closest in size
Neighbours by size rank among Kentucky filings in 2023, topped up from other years where 2023 has too few. Filings of 10,000 or more link to their own page.
| Covered entity | Type | Individuals | Submitted | Breach type | Location | BA |
|---|---|---|---|---|---|---|
| PharMerica Corporation | Healthcare Provider | 5,815,591 | 12 May 2023 | |||
| Associates in Dermatology | Healthcare Provider | 12,060 | 17 Mar 2023 | |||
| Humana Inc. | Health Plan | 9,372 | 15 Jun 2023 |
Index / Companion schedules
13 HHS breach register
→Hub: every filing, by state, year and entity.
04 Biggest breaches
→Mega-breaches with primary-source cost figures.
Industry / Healthcare
→IBM 2026: $6.64M average, 13 years at #1.
Regulation / HIPAA penalties
→OCR enforcement tiers and the 60-day rule.
11 50-state laws
→Deadline, AG threshold and penalties per state.
Cost / Per record
→Where the per-record model is reliable.
Provenance
Source: U.S. Department of Health and Human Services, Office for Civil Rights, Breach Portal (breaches affecting 500 or more individuals), retrieved 2026-08-28. Public domain. Individuals affected and dates as reported by the covered entity.
Portal: ocrportal.hhs.gov breach report. Statutory basis: HITECH Act section 13402(e)(4): the Secretary must post a list of breaches of unsecured protected health information affecting 500 or more individuals. Breaches affecting fewer than 500 individuals are reported to OCR annually and are not posted, so they are not on this register. Status wording follows the portal's two tabs ("Cases Currently Under Investigation" and "Archive") as of 28 August 2026; a filing moves to the archive when OCR closes the case. Modelled costs on this site are a method applied to the reported count, using IBM Cost of a Data Breach per-record figures, and are never a cost disclosed by the entity. This row: hhs-breach-archive__2026-08-28.csv, export row 1657.
Corrections: if you represent a listed entity and the portal row has been amended, email [email protected] with the portal entry and we will re-pull the export.