Breach filing
ArchivedNorth Shore Pain Management: 12,472 individuals, Jun 2020.
North Shore Pain Management reported a breach of unsecured protected health information to the HHS Office for Civil Rights on 18 June 2020. The filing records the organisation as a healthcare provider in Massachusetts and lists 12,472 individuals affected, which makes it the 70th largest of the 241 Massachusetts filings on the register and the 234th largest of the 663 filings submitted nationally in 2020. Among the 19 Massachusetts filings made in 2020 it ranks 10th.
Individuals affected
12,472
As reported to HHS
Modelled cost (IBM 2025)
$2.00M
Method shown, not disclosed
Rank in MA
70th
of 241 Massachusetts filings
Rank in 2020
234th
of 663 filings nationally
Section F.1 / The filing
As posted by HHS OCR
Every value below is the portal's own field for this filing, plus its rank within the register.
- Covered entity type
- Healthcare Provider
- Individuals affected
- 12,472
- Breach submission date
- 18 June 2020
- Submission year
- 2020
- Type of breach
- Hacking/IT Incident
- Location of breached information
- Network Server
- Business associate present
- No
- State
- Massachusetts (MA)
- Portal status
- listed in the HHS OCR breach portal archive
- Rank in Massachusetts by size
- 70th of 241
- Rank in 2020 nationally
- 234th of 663
- Massachusetts median filing
- 3,900 individuals
- Register id (derived)
- MA-20200618-north-shore-pain-management
Section F.2 / In context
Where this filing sits in Massachusetts and in 2020
OCR classifies the incident as a hacking or IT incident, with the breached information held in a network server. Hacking/IT Incident is the type recorded on 151 of the 241 Massachusetts filings (63%) and on 69% of all filings submitted in 2020. Network Server is the most common location in the state, appearing on 51% of Massachusetts filings.
No business associate is recorded on the filing; 37% of Massachusetts filings do involve one. At 12,472 individuals the breach is 3.2 times the Massachusetts median filing of 3,900 and 3.1 times the national median of 4,000 across all 7,884 filings. It sits in the 10,000 to 99,999 band, which holds 1,938 filings.
As of 28 August 2026 the case is listed in the HHS OCR breach portal archive. OCR's closing summary of the case is reproduced in full below.
Massachusetts's breach notification statute (Mass. Gen. Laws ch. 93H) requires notice to affected residents as soon as practicable and without unreasonable delay. Its attorney general threshold: all breaches (AG and Office of Consumer Affairs and Business Regulation). The HIPAA Breach Notification Rule ran alongside it: notice to affected individuals and to HHS without unreasonable delay and no later than 60 days after discovery, which is the clock that put this filing on the portal.
Multiplying 12,472 individuals by IBM's $160 customer-PII cost per record (Cost of a Data Breach 2025, the figure the site's calculator uses) gives a modelled $2.00M; the 2026 edition's $192 gives $2.39M. Both are modelled estimates with the method shown, not costs disclosed by North Shore Pain Management. For scale, IBM's 2026 average cost of a healthcare breach is $6.64M, so this filing models at 0.4 times the sector average.
Section F.3 / OCR closing summary
The portal's archived description, in full
Written by the Office for Civil Rights when the case was closed and reproduced verbatim from the HHS export.
The covered entity (CE), North Shore Pain Management, reported that it was the victim of a hacking attack that affected the electronic protected health information (ePHI) of 12,472 individuals. The ePHI involved included names, dates of birth, health insurance information, Social Security numbers, and clinical and financial information. The CE notified HHS, affected, and the media. In response to the breach, the CE hired a new IT vendor and implemented additional technical safeguards.
Section F.5 / Modelled cost
12,472 individuals through IBM's per-record figures
Modelled cost / method shown, not a disclosed cost
ModelledIBM 2025 customer PII, $160 per record
$2.00M
12,472 x $160
IBM 2026 customer PII, $192 per record
$2.39M
12,472 x $192
Method: individuals affected, as reported by North Shore Pain Management to HHS, multiplied by IBM's customer-PII cost per record (Cost of a Data Breach 2025 Figure 6 and the 2026 edition). No cost has been disclosed by the entity for this filing; the figure is a planning estimate, not a fact about the breach. IBM's per-record figures come from mid-volume breaches and IBM cautions against applying them to breaches involving millions of records; the site's per-record page explains where the multiplication holds and where it breaks down.
Context: IBM's average cost of a healthcare breach is $6.64M in the 2026 report ($7.42M in 2025); the global average across all sectors was $4.44M in 2025.
Cost per record: method and limits / Healthcare breach cost, IBM 2026
Section F.6 / Notification clock
Massachusetts statute and the HIPAA rule
State notification statute
Massachusetts: Mass. Gen. Laws ch. 93H
paired with 201 CMR 17.00 data-security regulations
- Notice to individuals
- As soon as practicable and without unreasonable delay
- Attorney general threshold
- All breaches (AG and Office of Consumer Affairs and Business Regulation) (As soon as practicable and without unreasonable delay)
- Private right of action
- Yes: Chapter 93A claims, subject to a 30-day pre-suit demand letter requirement
- Penalty
- Up to $5,000 per violation; treble damages for willful violations, plus attorney fees
The HIPAA Breach Notification Rule runs alongside the state statute: notice to affected individuals and to HHS without unreasonable delay and no later than 60 days after discovery.
Section F.7 / Peer filings
Massachusetts filings closest in size
Neighbours by size rank among Massachusetts filings in 2020, topped up from other years where 2020 has too few. Filings of 10,000 or more link to their own page.
| Covered entity | Type | Individuals | Submitted | Breach type | Location | BA |
|---|---|---|---|---|---|---|
| Shields Health Solutions | Business Associate | 39,762 | 7 Feb 2020 | |||
| Hebrew SeniorLife, Inc. | Healthcare Provider | 27,244 | 11 Sep 2020 | |||
| Harvard Pilgrim Health Care, Inc. | Business Associate | 8,027 | 20 Nov 2020 | |||
| Riverside Community Care, Inc. | Healthcare Provider | 6,978 | 23 Dec 2020 |
Index / Companion schedules
13 HHS breach register
→Hub: every filing, by state, year and entity.
04 Biggest breaches
→Mega-breaches with primary-source cost figures.
Industry / Healthcare
→IBM 2026: $6.64M average, 13 years at #1.
Regulation / HIPAA penalties
→OCR enforcement tiers and the 60-day rule.
11 50-state laws
→Deadline, AG threshold and penalties per state.
Cost / Per record
→Where the per-record model is reliable.
Provenance
Source: U.S. Department of Health and Human Services, Office for Civil Rights, Breach Portal (breaches affecting 500 or more individuals), retrieved 2026-08-28. Public domain. Individuals affected and dates as reported by the covered entity.
Portal: ocrportal.hhs.gov breach report. Statutory basis: HITECH Act section 13402(e)(4): the Secretary must post a list of breaches of unsecured protected health information affecting 500 or more individuals. Breaches affecting fewer than 500 individuals are reported to OCR annually and are not posted, so they are not on this register. Status wording follows the portal's two tabs ("Cases Currently Under Investigation" and "Archive") as of 28 August 2026; a filing moves to the archive when OCR closes the case. Modelled costs on this site are a method applied to the reported count, using IBM Cost of a Data Breach per-record figures, and are never a cost disclosed by the entity. This row: hhs-breach-archive__2026-08-28.csv, export row 3866.
Corrections: if you represent a listed entity and the portal row has been amended, email [email protected] with the portal entry and we will re-pull the export.